How Safal Biopulse handles your information

Safal Biopulse Pvt Ltd ("Safal", "we") is a B2B trader of wooden and bamboo food-service disposables based in Ahmedabad, India. This page explains what information we hold about the businesses we deal with, where it comes from, and what we do with it. It covers this website, our quotation and order records, and WhatsApp conversations between our sales team and our customers when those conversations are connected to our customer records system through the WhatsApp Business Platform.

This website

safaleco.com is a static information site. It sets no cookies, runs no analytics or advertising scripts, and has no sign-up or tracking. When you email, call or message us from a link on the site, that contact reaches us directly and is handled as described below. Our hosting provider (Cloudflare) records standard server logs, such as IP address and pages requested, for security and performance under its own terms.

Business contact records

When your business enquires with us, asks for a quotation, or places an order, we record the business name, contact person, phone number, email, delivery address and GST details you give us, together with the products, quantities, prices and dispatch details of each transaction. We use this to quote, invoice, dispatch, collect payment and keep the records Indian tax and accounting law requires. We also receive enquiries through trade platforms such as IndiaMART, which pass us the contact details you enter there.

WhatsApp conversations with our sales team

When you message one of our sales numbers on WhatsApp, or we message you, we keep a record of the conversation in our own customer records system: the message text, the date and time, your WhatsApp number and profile name, and a short description of any photo or document exchanged (for example "payment screenshot" or "lorry receipt"). We keep the content of a photo or document only when it is a payment confirmation or a business document you sent us for invoicing, such as a GST certificate or a billing address.

Voice notes and videos are recorded as having been sent or received, with their time and size, and are not stored.

Group chats are never captured. Only one-to-one conversations with our company numbers are recorded.

Why we keep these records

To answer you faster, to keep your order, quotation, dispatch and payment history in one place, to make sure a request is not missed when a team member is unavailable, and to improve how our team responds.

Who sees it

Our own sales and accounts staff, and the company's owner. We do not sell or share these records with anyone outside Safal, except service providers who store or process data for us under their own terms: Meta Platforms for WhatsApp, Supabase for our database, Google for file storage, and Cloudflare for hosting and sign-in to our internal systems.

How long we keep it

WhatsApp message text for 180 days in our live system, after which it is archived to company storage. Payment confirmation images for 90 days. Order, quotation, invoice and dispatch records for as long as you remain a customer and for the period required by Indian tax and accounting law.

What we never do

We never send automated WhatsApp messages from our records system. Every message you receive from a Safal sales number is written by a person. We never use your conversations for advertising, and we never sell contact lists.

Your choices

You can ask us to delete your conversation records, correct a detail, or stop recording your chats, by writing to [email protected] or messaging the sales number you deal with. Deleting records does not affect invoices and accounting entries we are required to keep by law.

Contact

Safal Biopulse Pvt Ltd
T.D. Villa, Bhudarpura Road, Ambavadi, Ahmedabad, Gujarat 380006, India
[email protected] · +91 95868 56575